Certificate II in Retail Services

Australian Language Schools Pty Ltd

This qualification reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others.

Employment opportunities with this qualification include frontline team member, customer service assistant and point-of-sale operator.

Successful completion of the Certificate II in Retail may provide entry into the Certificate III or IV in Retail, and other Certificate II, III and IV Accredited Courses and Training Package qualifications.

Total Length

35 weeks

Study Weeks

27 weeks

Mode of delivery

• 20 hours per week face to face
  • Each study week – 4 hours of lecture-based activities, 4 hours of tutorial / discussions (with assessments being completed in the final week as necessary), 4 hours of hands on – practical exercises (with assessments being completed in the final week as necessary) and 8 hours of directed learning opportunities.
  • Depending on your previous skills and knowledge, classes will be made available in the ‘break weeks, on a Tuesday and Wednesday.