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The Information Technologies Support Services program emphasizes hands-on IT learning via labs, simulators and projects. As a balanced offering, part of the program covers "soft skills" such as customer support, team-based work, leadership, entrepreneurship and communication.

Hands-on experience

Get direct experience in all areas of client and server hardware, software and networking, including:

  • Network design and maintenance
  • Operating systems and databases
  • Website design
  • Call tracking and customer service
  • Network security
  • Virtualization and cloud computing

Mobile computing: Anytime, anywhere

In the IT Support Services program, you'll work on a laptop and have online access to lecture notes, assignments and other class material. You'll use On The Hub - a multi-vendor software repository for student download and use with an academic license.

Career Opportunities

Graduates of the IT Support Services diploma program have a highly sought-after skill set. Positions typically lead to rapid promotion within the information technology field. Students learn entrepreneurial skills that would assist those seeking to start their own IT business or consulting firm.

Here are some sample job titles for this program:

  • PC Bench Technician
  • Hardware Support Analyst
  • Help Desk Analyst
  • IT Trainer
  • System Support Analyst
  • Technical Support Representative
  • Technical Writer
  • Web Designer

Learning Outcomes

The successful completion of this program will enable the graduate to:

  • Analyze and resolve basic information technology problems through the application of systemic approaches.
  • Support the analysis, planning, design, development and implementation of computer systems and networks.
  • Design, install, configure, troubleshoot and manage components of computer systems and networks.
  • Apply basic knowledge of software application development.
  • Apply basic knowledge of database connectivity issues and concepts.
  • Apply principles of data management to ensure the integrity of information.
  • Complete all work in compliance with relevant policies, practices, processes and procedures.
  • Participate as an effective individual and member of a team.
  • Interpret, produce, and present work-related documents and information effectively and accurately.
  • Identify and implement strategies to improve job performance and promote personal and professional growth.
  • Install, configure, and optimize microcomputer operating systems and network application software including Windows and Linux software.
  • Install, manage, and maintain web servers; design and develop websites.
  • Implement cross-platform integration among PC/LAN and mid-range computing systems.

คอร์สนี้อยู่ในคณะอะไร ?

Faculty of Applied Science and Technology

ตัวเลือกคอร์ส

เต็มเวลา (2 ปี)

ค่าเรียน
CAD$21,457.00 (฿ 566,447) ต่อปี
The fees shown here are for the 2021-2022 academic year, and are subject to change.
เริ่มเรียน

4 มกราคม 2022

สถานที่

Sheridan College (Ontario)

Davis Campus,

7899 McLaughlin Road,

BRAMPTON,

Ontario (ON),

L6Y 5H9, Canada

ข้อกำหนดในการสมัคร

สำหรับนักเรียนนานาชาติ

Applicants must hold Ontario Secondary School Diploma or equivalent, including these required courses:

  • One English, Grade 12 (ENG4C or ENG4U); plus
  • Any Grade 12 math (C or U) or Grade 11 Functions (MCF3M) or Grade 11 Functions and Relations (MCR3U); OR Mature student status

English-language proficiency testing:

TOEFL (Test of English as a Foreign Language): 80 (20L,W,S,R) iBT (Internet-based TOEFL) or 550 Paper-based

IELTS (International English Language Testing System) Academic Module: 6 – Overall Band Score with no Band below 5.5

PTE A (Pearson Test of English Academic): 58 - Overall Minimum Score (49L,W,S,R)

FCE (Cambridge English First): 174 - Cambridge English Scale or FCE B

CAE (Cambridge English: Advanced): 180 - Cambridge English Scale or CAE C

CPE (Cambridge English Proficiency): 200 - Cambridge English Scale or CPE C

Sheridan EAP (English for Academic Purposes): 70%

Sheridan EPA (English Proficiency Assessment): 4.0 – Listening Band, 4.0 – Reading Combined Band, CLB 7 – Writing

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