This course is 24 weeks in class plus 2 weeks of final project
Co-op Work Experience
During the co-op term, you will practice the customer service skills you have learned in class and gain Canadian work experience. Co-op is also an opportunity to develop professional contacts within the industry and enhance students’ résumés. Our Co-op Advisors support students throughout the process of finding the right placement. Students are allowed to work full-time during the co-op component. Your work experience during the co-op term may include entry-level positions as:
Sales Representatives – NOC 6552
Sales Ambassadors – NOC 6552
Retail Sales – NOC 6552
Barista – NOC 6511
Reception – NOC 6511
Hotel Front Desk – NOC 6511
Working in Canada While You Study
Full-time students who qualify are permitted to work off-campus up to 20 hours per week during their study component.
By the end of this program, students will be able to:
Modify and develop service strategies to reflect current and developing trends in the customer service industry.
Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience.
Apply customer service strategies and models in service occupations to enhance the customer service experience.
Demonstrate effective and professional oral and written communication in the workplace.
Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.
Explore various sectors of Canadian hospitality and tourism industries in order to determine appropriate career paths.
Apply human resources management and leadership skills to enhance performance and to contribute to a healthy workplace culture.
Conduct oneself within the confines of various workplace guidelines, regulations, and legislation.
Perform administrative and project-based tasks required in the workplace.
Manage the use of personal and organizational technology required in variety contexts.
Courses
Canadian Workplace Essentials
Food and Beverage Service
Front Desk Service
Customer Service Skills
Event Planning
Sales Fundamentals
Leadership
Human Resources Fundamentals
Final Project
13 พฤษภาคม 2024, 24 มิถุนายน 2024, 12 สิงหาคม 2024, 23 กันยายน 2024, 4 พฤศจิกายน 2024
ILAC International College
920 Yonge St., 4th Floor,
TORONTO,
Ontario (ON),
M4W 3C7, Canada
13 พฤษภาคม 2024, 24 มิถุนายน 2024, 12 สิงหาคม 2024, 23 กันยายน 2024, 4 พฤศจิกายน 2024
Vancouver campus
688 West Hastings Street, 3rd Floor,
British Columbia (BC),
V6B 1P1, Canada
Educational Qualification: High School/Secondary School Diploma or higher education
Interview: Successful interview with an ILAC International College team member.
English Proficiency: ILAC level 10 or IELTS Academic 4.5